Business Telecommunications: What Every Pharmacy Needs to Serve Customers Fast
Running a pharmacy today means more than just dispensing medications. You’re balancing prescriptions, coordinating with doctors, answering customer questions, managing home deliveries, and dealing with growing competition—from online retailers to 24-hour chemists.
One missed call could mean a missed prescription, a lost customer, or a dent in your reputation for care and reliability. That’s why modern pharmacies need more than a landline and a mobile—they need a complete, integrated telecommunications solution.
At Now Technologies, we help pharmacies transform how they connect with customers using a simple, scalable stack of Unified Communications, Mobile, Data, and Hardware solutions—all from one trusted provider.
Missed Calls = Missed Sales
Think about this: when a patient calls to check if their medication is ready or to ask about a product, and no one picks up—or worse, they hit a dead end—they don’t always try again. They move on.
Now imagine that happening five, ten, twenty times a week. Multiply that by the value of a prescription or over-the-counter sale, and it adds up fast.
Modern pharmacies can’t afford to miss calls. That’s where Now Technologies steps in.
Smarter Systems for Smarter Pharmacies
Here’s how Now Technologies helps pharmacies boost customer service and protect every potential sale:
Queue Systems & Smart Routing
No more frantic juggling of phones or putting callers on hold for too long.
Our cloud-based call queues let you handle high volumes efficiently, ensuring that calls are automatically routed to the right person or location (e.g. dispensary, front counter, delivery support). If no one’s free, the caller stays in a queue with music or messaging to keep them informed and engaged.
Voicemail-to-Email
If a customer does leave a voicemail, it’s instantly converted to an audio file and emailed to your chosen inbox.
That means you won’t miss critical messages—like a last-minute prescription update or a customer checking urgent stock availability. Staff can prioritise these messages and return calls faster.
Unified Communication (UC)
Our UC platform connects all your communication channels—voice, video, chat, and presence—into one secure app that works on desktops and mobiles.
So whether your pharmacist is on the shop floor, at a second location, or offsite managing deliveries, they can stay connected, take calls, and access messages without skipping a beat.
Add Intelligence with Voice AI (Like Dubber)
In a fast-paced pharmacy environment, Voice AI adds a powerful layer of intelligence and insight. Using technology like Dubber, Now Technologies can offer:
- Call Recording & Transcription: Automatically record and transcribe calls, so you never miss key details—even during peak hours. Ideal for customer service follow-ups, verifying scripts, or checking delivery instructions.
- Smart Search: Easily search call transcripts for names, medications, or notes. No more chasing down handwritten reminders.
- Sentiment & Keyword Analysis: Understand how customers are feeling and spot recurring service issues early.
- Compliance Support: Maintain clear audit trails for sensitive discussions or regulatory requirements in the pharmacy sector.
Voice AI ensures every customer interaction is captured and usable, making your team more responsive, even when the pharmacy is at its busiest.
Bring It All Together: Voice, Mobile, Hardware & Data
Now Technologies offers a true all-in-one solution tailored for pharmacy businesses:
- Business Voice Services: VoIP phone systems that support call queues, call recording, routing rules, and integrations with customer records or booking systems.
- Mobile Plans: Fleet mobile solutions so staff can stay connected on the go—ideal for deliveries, aged care visits, or after-hours availability.
- Data Connectivity: Fast, reliable internet that ensures your systems (including PBS online, POS, and telehealth) are always up and running.
- Hardware: From desk phones to tablets to mobile handsets—fully configured and supported by our local team.
And the best part? You get a single point of contact for all your communication needs. No more bouncing between telco providers when issues arise. We keep your business running smoothly with one monthly bill, one support line, and zero finger-pointing.
The Business Case: Faster Service = Happier Customers
In pharmacy, time matters. Whether it’s a customer on their lunch break or an elderly patient waiting on a call-back, responsiveness sets your business apart.
With Now Technologies, you can:
- Serve customers faster
- Reduce abandoned calls
- Improve staff coordination
- Support multi-site operations
- Gain insight from every conversation
- Future-proof your comms setup
Ready to Upgrade Your Pharmacy’s Communications?
Let’s talk. We’ll audit your current setup, identify where you’re losing time (and money), and show you how to upgrade to a fully connected solution built for today’s pharmacy operations.
Contact Now Technologies today and never miss another call—or sale—again.
